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Universal Terms Of Service

Universal Terms Of Service

The contract between you and One IBC Limited (HK TCSP TC001305) when you order company formation and related services from Offshore Company Corp.

Applies to: HK, EU/EEA, UK, SG, VN, US, Other

In plain language

  • Your contract is with One IBC Limited, a Hong Kong company licensed as a trust or company service provider (TCSP licence TC001305).
  • Some services are carried out by a named sister or partner company, for example in Singapore or the US. Your order summary says which one.
  • You see the price before you pay. The server checks it again, and a saved order or quote keeps its price for 30 days.
  • You pay at checkout, then upload your identity documents in the client portal. We file nothing and pay no government fees until we approve them.
  • If we decide not to act for you after our checks, our Refund policy sets out what we refund, as far as anti-money laundering and sanctions law allow.
  • Registries and banks make their own decisions. We cannot promise that a bank will open an account for you.
  • If you are a consumer in the EU, EEA or UK, you keep your legal rights, including the 14-day right to withdraw.
  • Hong Kong law and the Hong Kong courts apply. Consumers keep the protection of their local law.

This summary helps you read the document. If it differs from the full text below, the full text applies.

1. Who we are, who your contract is with and words we use

These terms are a contract between you and One IBC Limited, a company in Hong Kong. We trade as Offshore Company Corp. In these terms, "we", "us" and "OCC" mean One IBC Limited.

One IBC Limited holds a trust or company service provider (TCSP) licence, number TC001305, issued by the Registrar of Companies in Hong Kong. You can check it on the Companies Registry TCSP register. Our head office is at Unit 1411, 14/F, COSCO Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong.

"One IBC Group" means One IBC Limited and its affiliated companies, including its sister company One IBC Pte. Ltd. "Group company" means any of them.

"Business day" means a day other than a Saturday, Sunday or public holiday in Hong Kong. A period stated in days means calendar days unless it says business days, and it starts on the day after the event that triggers it.

"Service fee" means the part of the price that pays for our own professional work. "Government fees" means fees paid to a registry, court or public authority. "Third-party costs" means amounts paid to licensed local partners, registered agents, notaries, translators, apostille offices, couriers, payment providers and external identity verification or screening providers. "Fees" (or "fees") means all amounts payable to us for your order: the service fee, government fees and third-party costs. "Deposit" means a refundable amount shown as a separate line in your order summary or invoice.

"Order summary" means the itemised list of services and prices shown to you at checkout and in your order confirmation. "KYC approval" means our confirmation in writing that our identity and due diligence checks for your order are complete. "In writing" includes email and messages in the client portal.

We "start work" on an order when we first do any of the following for it: review your KYC documents, run identity or screening checks, prepare incorporation or filing documents, check or reserve a company name, or instruct or pay a registry or other third party.

"You" means the person who places an order. If you order for a company or another person, "you" also means them (see section 15).

One IBC Limited is your contracting party for every order placed on this website. These terms are our master agreement with you. For some services, the service description, your order summary or your quote includes a service schedule that names the company that carries out that part of the work (the "performing company"):

  • One IBC Pte. Ltd, a company registered in Singapore (ACRA registered filing agent no. FA20180115), for Singapore corporate secretarial, resident director and registered address services. One IBC Pte. Ltd and One IBC Limited are sister companies in One IBC Group.
  • One IBC America, Inc., which operates our office in Irvine, California, for services provided from that office. Where a US state requires a registered agent in that state, a registered agent there acts for your company.
  • Công ty TNHH One IBC Việt Nam (One IBC Vietnam Co., Ltd), which operates our office in Ho Chi Minh City, for services provided from that office.
  • A licensed local partner in the country where your company is formed, where local law requires a licensed or registered local provider. We do not publish partners' names; we tell you before we file if you ask.

2. What these terms cover

These terms apply when you use this website, request a quote, save an order, place an order or pay an invoice for our services. They also apply to services you renew each year.

Each service is described on its page on this website, in your order summary and, for fixed quotes, in the quote we send you. Those descriptions form part of your contract. A service includes only the items listed for it.

Some costs sit outside a package because the law requires them and they vary, for example a statutory audit or annual state taxes. When a jurisdiction has costs like these, we name them next to the price or in your quote before you pay.

We do not give legal, tax or accounting advice unless we agree in writing to do so under a separate engagement. General information on this website is not advice for your situation.

3. Documents that make up your contract

Your contract is made up of: (1) any written quote or special terms we agree with you for a specific order; (2) the service schedule for your order, where one applies; (3) these terms; (4) our Refund policy; (5) the service descriptions and order summary for your order. If they conflict, they apply in that order.

Our Privacy notice explains how we use personal data. Our AML and KYC policy and our Restricted and sanctioned countries page explain the checks we carry out. We refer to them in these terms, but they do not reduce your statutory rights.

4. Who can order

You must be at least 18 and able to enter into a binding contract. If you act for a company or another person, you confirm that you have authority to bind them.

We may decline any order, including for the reasons in section 9. If we decline after you have paid, our Refund policy applies.

5. Prices, quotes and how a contract is formed

Prices on this website are in US dollars and include the government fees listed for the package. Where a jurisdiction has a required cost that is quoted separately, such as a statutory audit or a US information return, we say so next to the price. Prices are an invitation to order, not an offer. Every total is calculated again on our server when you order.

When you save an order or receive a fixed quote from us, we hold that price for 30 days. After 30 days we may update the price, and you will see any change before you pay. The 30-day hold does not cover a change in government or registry fees, or an obvious pricing error.

To order, you choose a service, give your contact details, tick the box to accept these terms and the Refund policy, and select Pay (or, for bank wire, request an invoice). This is your offer to buy. We record the time you accepted, which shows the version of these terms in force at that time.

The contract starts when we send you an order confirmation by email after your payment is received. For bank wire, the contract starts when we confirm receipt of your wire. If a wire is not received within the time shown on the invoice, the order is cancelled and no contract is formed.

You pay before we complete the identity and due diligence checks the law requires (see section 7). We do not file anything with a registry, pay government fees for you or act as your company's officer until those checks are approved. Section 10 explains what happens if we decide not to act for you.

If a price is clearly wrong because of an obvious error, we will tell you before we start work. You can then pay the correct price or cancel for a full refund.

6. Fees, payment, currency and taxes

Our fees are for professional services. The service fee for a piece of work is earned when that work is carried out. Government fees and third-party costs that we pay for you are disbursements and are payable by you whether or not the registry, bank or other third party gives the result you hoped for.

You can pay by card, PayPal or bank wire. Card and wallet payments are processed by our payment providers, including PayPal. You enter card details on their hosted payment fields or pages. We never see or store your full card number or security code.

We charge in US dollars. If your card or account is in another currency, your bank or PayPal converts the amount and may charge a fee. We do not control their rates or fees.

For bank wire, we email an invoice from One IBC Limited with our bank details and a payment reference. Please pay the full invoice amount; bank charges are yours. We will never change our bank details by email. If you receive a message saying our bank details have changed, check it with our official channels list on the About page before you pay.

Our prices do not include any VAT, GST or similar tax that may apply in your country. If the law requires us to charge such a tax, we will show it before you pay.

Government fees, registry charges and third-party costs that are not included in a package are quoted in advance. Where a government or registry changes its fees after you order, we will tell you before we pay the new amount. You can then pay the difference or cancel the affected service, and our Refund policy applies.

Money you pay in advance for government fees and third-party costs is a prepayment for your order. It is not held on trust and earns no interest, unless the law requires otherwise.

We may set off any amount you owe us against any amount we owe you, including deposits and credits.

7. Know your customer checks

As a licensed TCSP, we must identify and verify our clients, the beneficial owners of client companies and people who act for them. The law also requires us to understand the purpose of the business relationship and, where needed, the source of funds and source of wealth. These duties come from the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615), Schedule 2.

After checkout you will receive a link to our client portal. You upload identity documents and proof of address there. We may ask for more documents or certified copies, and for a video call only where our checks require it. You agree to reply to our requests promptly and truthfully.

If you do not provide what we need within 30 days after payment, we will remind you. If we still do not have it 14 days after the reminder, we may stop work and cancel the order, and our Refund policy applies. Our AML and KYC policy explains the checks.

We keep the records of these checks for at least as long as the law requires, which in Hong Kong is at least five years after the business relationship ends.

Timelines on this website start after we approve your KYC documents. They are estimates. Registries and other providers set their own processing times.

8. What you agree to do

You agree that:

  • the information and documents you give us are true, complete and not misleading, and you will tell us promptly if anything changes, including owners, directors, controllers, addresses or business activity;
  • you will use your company and our services only for lawful purposes;
  • you will not use our services for money laundering, terrorist financing, fraud, bribery, tax evasion or to break sanctions or export controls;
  • you, your company and its owners and controllers are not the target of sanctions that apply to us or to the providers we work with, and you will tell us at once if that changes;
  • you will not use your company or our services for business that our Restricted and sanctioned countries page says we cannot support;
  • you are responsible for your own tax affairs, filings and reporting in every country where they apply, and for getting your own tax advice;
  • you will keep your client portal login secure and tell us promptly if you think someone else has used it;
  • you will not use our office address as your business address unless you have bought a registered office or address service from us that covers that use.

9. Our right to refuse or stop acting

We may refuse an order, pause work or end our services, with immediate effect where the law requires, if:

  • we cannot complete the checks required by Cap. 615, Schedule 2, for example because documents are missing, inconsistent or not provided in time;
  • we suspect that the service may be used for money laundering, terrorist financing, fraud, tax evasion or a breach of sanctions;
  • you, your company or a related person becomes subject to sanctions, or dealing with you would expose us or our providers to sanctions risk;
  • you give us false or misleading information, or seriously break these terms;
  • fees remain unpaid after the due date and a reminder (see section 14);
  • a regulator, registry, court or law enforcement agency requires it;
  • the business of the company has changed materially from what you told us; or
  • continuing to act would expose us or our providers to legal or regulatory risk that we cannot reasonably manage.

10. What happens if we refuse or stop acting

If we stop acting as your company's registered agent, company secretary, director or address provider, we may resign from those roles and file the notices the law requires. You must appoint a replacement in time.

Once all fees due are paid, we hand over the statutory records we hold for the company to you or to your new provider, as far as the law allows. We keep the copies the law requires us to keep.

Until overdue fees are paid, we may hold back documents we have prepared, as far as the law allows.

In some cases the law may stop us from telling you why we have refused or stopped acting. Hong Kong law makes it an offence to tip off a person about a suspicious transaction report (for example, Organized and Serious Crimes Ordinance, Cap. 455, section 25A).

Refunds after refusal or termination follow our Refund policy. Where the law requires us to hold, freeze or report funds, we must follow the law before we can make any refund.

11. Registries, banks and other providers

Many parts of our service depend on third parties, for example company registries, licensed local partners in other jurisdictions, banks and payment institutions, notaries and couriers. They make their own decisions under their own rules.

Opening a bank or payment account is always the decision of the bank or institution. We introduce you and help prepare your application. We cannot promise that an account will be opened, how long it will take, or which products you will be offered. Our fee for this service pays for pre-screening, the introduction and help with the application, and it does not depend on the decision of the bank or institution. We are not an agent or representative of any bank or payment institution.

Registries may reject a company name, request more documents or change their fees or processing times. We will tell you when this happens and what it means for your order.

Where a third party provides part of a service, we choose them with reasonable care. We are not responsible for their independent decisions, but this does not limit our responsibility for our own work.

12. Director, secretary, registered office and accounting services

If you buy a resident or professional director, company secretary or registered office service, the person or company we provide is disclosed to the registry where the law requires it. They act within the law and their duties to the company. They will not follow instructions that are unlawful or that break these terms.

You agree to give them the information they need to meet their duties, including the company's registers and accounting records, and to meet any deposit or indemnity arrangement stated in the service description.

For accounting, audit and tax services, we work from the records you give us. You are responsible for their accuracy and completeness and for sending them on time. We are not an audit firm: a statutory audit is carried out and signed by an independent licensed auditor, and tax work that the law reserves to a licensed practitioner is done by one. Penalties and interest caused by late or incomplete records are payable by you.

13. Timelines and service levels

Formation times are shown as "from X business days after KYC approval". They depend on registries and third parties and are estimates, not guarantees. We aim to reply to messages within 2 business days and, in any case, reply within 5 business days.

We will provide our services with reasonable care and skill, as Hong Kong law requires (Supply of Services (Implied Terms) Ordinance, Cap. 457).

14. Renewals and unpaid fees

Most company services are annual. The year-2 renewal price is shown before you order. Renewals are due each year on the anniversary of your company's incorporation or of the start of the service, unless your invoice says otherwise.

We send renewal reminders 60, 30 and 7 days before the due date, with an invoice you can pay on the website. We do not charge your card automatically for renewals unless you have agreed to that separately. Reminders are a courtesy. You remain responsible for renewing on time, even if a reminder does not reach you.

If you do not want to renew, tell us in writing before the due date. Some registries require formal steps to close a company or change its agent. We will tell you what these are and what they cost.

If renewal fees are not paid, government fees and penalties may not be paid on time. Registry penalties and any late-renewal charges shown on your invoice are payable by you. After a reminder, we may stop acting and resign from our roles. The registry may then fine the company or strike it off the register. Restoring a company is usually slow and costly, and the cost is yours.

15. Ordering for someone else

If you are an adviser, accountant or reseller ordering for a client, you confirm that you have their authority. You remain responsible for paying our fees for that order. We must still carry out our checks on the client company, its owners and controllers, and we may contact them directly for that purpose.

16. Intellectual property

We own, or have licensed, the content of this website, our templates and our tools. You may use them to receive our services but not copy or resell them.

Once you have paid, you may use the documents we prepare for your company, such as its constitution and resolutions, for that company's purposes.

You keep the rights in the documents and information you give us. You allow us to use them to provide the services and to meet our legal duties.

17. Confidentiality and personal data

We treat your information as confidential. We share it only with our staff, the performing company named for your service, the registries, local partners, banks and other providers needed to deliver your service, our professional advisers, and regulators, courts or authorities where the law requires or allows it. We do not share it within our group for marketing.

Registries in some jurisdictions make certain company information public, such as directors or shareholders. Where that applies, we will tell you before filing.

Our Privacy notice explains how we collect, use, store and transfer personal data, including KYC documents, and your rights under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and, where it applies, the EU or UK GDPR.

18. Our liability to you

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

We are not liable for loss caused by the independent decisions of registries, banks or other third parties, by information you gave us that was wrong or incomplete, or by your delay in replying to our requests.

We are not liable for indirect or consequential loss, or for loss of profit, business or opportunity, unless the law does not allow this exclusion.

Otherwise, our total liability for any claim relating to an order is limited to the service fee you paid us for the service that the claim relates to in the 12 months before the claim arose.

These limits apply only as far as they are reasonable under the Control of Exemption Clauses Ordinance (Cap. 71). If you are a consumer, they do not affect your statutory rights.

19. Your responsibility for losses you cause

If you break these terms, give us false information or use our services unlawfully, you will cover the reasonable losses, fines and costs we or our officers suffer as a direct result, including when we act as your company's director, secretary or agent.

This does not apply to losses caused by our own negligence or breach. If you are a consumer, this section applies only as far as it is reasonable (Cap. 71, section 9).

20. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, for example registry system outages, changes in law, government action, sanctions, pandemics, natural disasters, war or failures of communication networks. We will tell you promptly and do what we reasonably can to reduce the impact. If the delay lasts more than 60 days, either of us may cancel the affected service, and our Refund policy applies.

21. Electronic communications and signatures

You agree that we can make and keep our contract, notices and records electronically. Ticking the acceptance box and selecting Pay is how you accept these terms online. Under the Electronic Transactions Ordinance (Cap. 553), a contract is not invalid only because it was made by electronic records.

Some documents, such as certain registry forms, powers of attorney, statutory declarations or documents for use abroad, may still need a handwritten signature, a certified copy, notarisation or an apostille. We will tell you when that is needed.

We send notices to the email address in your order or client portal. You send legal notices to us by email to customer.success@offshorecompanycorp.com, marked "Legal notice", or by post to our head office. An email notice is received when it reaches the recipient's mail server, unless the sender receives a delivery failure message.

22. If you are a consumer in the EU, EEA or UK

Most clients order for business purposes. If you are an individual acting mainly outside your trade, business or profession, and you live in the EU, EEA or UK, you are a consumer. The following applies to you and overrides anything else in these terms.

You can withdraw from the contract within 14 days after it is formed, without giving a reason. Our Refund policy explains how, and includes a model withdrawal form.

If you ask us to start work within the 14 days, you must pay for what we have done up to the time you tell us you are withdrawing, in proportion to the whole service. This includes government fees and third-party costs we have already paid for you.

If we have fully performed the service within the 14 days, you lose the right to withdraw, but only if you asked us to start and confirmed that you knew you would lose the right. We will ask for this request and confirmation before we start work.

You also keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in the courts of that country.

23. Complaints

If you are unhappy with our service, email customer.success@offshorecompanycorp.com with your order number, or write to our head office. We acknowledge your complaint within 2 business days and send you a full written answer within 30 days.

If you are not satisfied with our answer, you may take the matter further as set out in section 24. Making a complaint does not affect your legal rights.

24. Governing law and disputes

These terms and any dispute about them, including non-contractual disputes, are governed by the law of the Hong Kong Special Administrative Region.

Before starting formal proceedings, we will both try in good faith to settle the dispute by discussion for at least 30 days. This does not stop either of us from seeking urgent relief from a court.

The courts of Hong Kong have exclusive jurisdiction. Either of us may use the Hong Kong Small Claims Tribunal for claims within its limit.

If you are a consumer in the EU, EEA or UK, you may also bring proceedings in the courts where you live, and we may bring proceedings against you only in those courts. If you are a consumer in any other country, nothing in these terms takes away a right that the mandatory law of your country gives you.

25. Changes to these terms

We may update these terms, for example when the law or our services change.

An order is governed by the version you accepted at checkout. For annual services, we will email you at least 30 days before a new version applies at your next renewal. If you do not agree, you can choose not to renew before the renewal date.

Entire agreement: the documents listed in section 3 are the whole agreement between us about your order. Nothing in this section limits liability for fraud or fraudulent misrepresentation.

Assignment and subcontracting: you may not transfer your rights under this contract without our written consent. We may use the performing companies and licensed local partners described in section 1 to carry out parts of the service. We may transfer the contract to another group company that holds the licences needed to provide the service, and we will tell you if we do. If you are a consumer, a transfer will not reduce your rights.

Third parties: only you and we can enforce these terms. The Contracts (Rights of Third Parties) Ordinance (Cap. 623) does not apply, except that our officers, staff and the performing company for your service may rely on section 18.

Severability: if a court finds any part of these terms invalid, the rest stays in force.

No waiver: if we delay enforcing a right, we can still enforce it later.

No partnership or advice: nothing in these terms makes us your partner, employee, fiduciary or adviser, and we act as your agent only to make the filings you instruct.

Survival: sections that by their nature should continue after the contract ends, including those on fees, confidentiality, liability and governing law, continue to apply.

Language: these terms are written in English. If we provide a translation, the English text prevails if they differ, unless the mandatory law of your country says otherwise.

Sources

  • Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615), including Schedule 2, Hong Kong e-Legislation (Department of Justice)
  • Control of Exemption Clauses Ordinance (Cap. 71), Hong Kong e-Legislation (Department of Justice)
  • Electronic Transactions Ordinance (Cap. 553), Hong Kong e-Legislation (Department of Justice)
  • Supply of Services (Implied Terms) Ordinance (Cap. 457), Hong Kong e-Legislation (Department of Justice)
  • Contracts (Rights of Third Parties) Ordinance (Cap. 623), Hong Kong e-Legislation (Department of Justice)
  • Organized and Serious Crimes Ordinance (Cap. 455), section 25A, Hong Kong e-Legislation (Department of Justice)
  • United Nations Sanctions Ordinance (Cap. 537), Hong Kong e-Legislation (Department of Justice)
  • Personal Data (Privacy) Ordinance (Cap. 486), Hong Kong e-Legislation (Department of Justice)
  • Limitation Ordinance (Cap. 347), Hong Kong e-Legislation (Department of Justice)
  • Trade Descriptions Ordinance (Cap. 362), Hong Kong e-Legislation (Department of Justice)
  • Companies Ordinance (Cap. 622), Hong Kong e-Legislation (Department of Justice)
  • Copyright Ordinance (Cap. 528), Hong Kong e-Legislation (Department of Justice)
  • Regulation (EU) 2016/679 (General Data Protection Regulation), EUR-Lex (Publications Office of the EU)
  • TCSP licensing regime and register of licensees, Companies Registry, Hong Kong
  • Directive 2011/83/EU on consumer rights, EUR-Lex (Publications Office of the EU)
  • Directive (EU) 2023/2673 (adds a withdrawal function to Directive 2011/83/EU), EUR-Lex (Publications Office of the EU)
  • Council Directive 93/13/EEC on unfair terms in consumer contracts, EUR-Lex (Publications Office of the EU)
  • Regulation (EC) No 593/2008 (Rome I), Article 6, EUR-Lex (Publications Office of the EU)
  • Regulation (EU) No 1215/2012 (Brussels I recast), Articles 17 to 19, EUR-Lex (Publications Office of the EU)
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134), legislation.gov.uk (The National Archives)
  • Consumer Rights Act 2015, Part 2 (unfair terms) and section 65, legislation.gov.uk (The National Archives)
  • PCI DSS v4.0.1 and Self-Assessment Questionnaires, PCI Security Standards Council

Laws and regulator guidance this document follows. They explain our obligations; they are not legal advice for your situation.

One IBC Limited · HK TCSP Licence TC001305 · Unit 1411, 14/F, COSCO Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong

One IBC Limited · HK TCSP Licence TC001305 · Unit 1411, 14/F, COSCO Tower, 183 Queen’s Road Central, Sheung Wan, Hong Kong