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Merchant Account Online - FAQs

Yes, we do accept payment from oversea too. Please take note to select "Accept Non 3DS Card" in merchant settings else your WPC account will disable oversea transaction. For security reason, all...

For failed transaction it mean we could not capture the transaction. Charges applied only to successful transaction.

Please contact the store from which you made the purchase. The store is responsible at all times for any queries relating to the payment and fulfilment of your order. Their contact details should be...

For the formula on how to calculate the fees, kindly see the working breakdown below, which assumes an exchange rate of SGD to USD is 1SGD = 0.73USD. For settlement in SGD Gross Amount Captured...

Once the merchant refund,it will take approximately 15 working days to reach the originate bank account.

The chargeback process is described below. Buyer files a chargeback WPC receives notification of chargeback Bank deducts the chargeback amount from WPC. WPC temporarily holds the...