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Travel-agency licence in Singapore

Updated time: Jul 31, 2018 , 15:09 (UTC+08:00)

A travel agency is a person or a company that arranges and organises services related to travel and tours. In Singapore, a travel agent is any entity that provides travel and tour packages involving travel by air, sea or land.

Who needs a travel-agency licence?

A travel-agency licence is required in order to conduct business as a travel agent. The Singapore Tourism Board (STB), the government body responsible for issuing the licence, has defined a travel agent as providing the following services under Section 4 of the Travel Agent’s Act (Cap 334).

  • Selling tickets entitling an individual to travel, or otherwise arranging for a person a right of passage on any conveyance. (A TAL is not required if the conveyance is owned by the company.)
  • Facilitating a person’s ability to travel by selling, or arranging for a fee, transport tickets, hotel accommodation and foreign visas to destinations outside and within Singapore. A TAL is not required if the mode of transport and the place of accommodation are owned by the company (for example, a hotel that owns its own transportation.)
  • Purchasing for resale the right of passage on any conveyance.
  • Arranging or conducting tours within or outside Singapore.
  • Carrying out any activity which may be prescribed by the Board.
  • Holding itself out as, or advertising that it is, willing to carry on any activity referred to in the previous points.

The above definitions cover companies that provide travel services, excursions, sightseeing tours (including freelance individuals), tourist services and ticketing agents for airlines, tour buses and cruise ships.

Pre-requisites for a travel-agency licence

Before filling in the application form for a travel-agency licence in Singapore, you must be aware of the following requirements.

  • Company registration– You must first set up a Singapore company with the intention of conducting business as a travel agent. The company must be registered under the Standard Industrial Classification (SSIC) codes of 78211 (for travel agents and tour operators) or 78212 (for ticketing agencies).
  • Paid-up capital– The company must have paid-up capital of at least SG$100,000.
  • Key executive– The company must appoint an appropriate person for the position of key executive.
  • Character– The company’s executive and managerial appointments must be of good moral character and fame.
  • TRUST– The company must observe the “Terms and Conditions for the Use of the Travel Related Users’ System” (TRUST). The TRUST website is a state-sanctioned website that provides relevant information, resources and advice related to the travel industry in Singapore.
  • Office space and signage– The company must set up a business office dedicated solely to travel-agency operations.
  • Time frame: Offshore Company Corp can help you obtain a travel-agency licence within 2 weeks.