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What is the chargeback process like?

Updated time: Aug 28, 2017 , 14:44 (UTC+08:00)

The chargeback process is described below.

  1. Buyer files a chargeback
  2. WPC receives notification of chargeback
  3. Bank deducts the chargeback amount from WPC. WPC temporarily holds the chargeback amount in the seller's WPC account
  4. WPC emails the seller as soon as possible
  5. Seller emails proof of purchase to WPC to dispute the chargeback
  6. WPC disputes the chargeback and awaits resolution from the credit card company
  7. If investigation is resolved in favour of the seller, WPC is reimbursed and unhold the chargeback amount in the seller's WPC account.


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