Card brands generally require merchants on all platforms (web pages, apps, invoices or contracts) to have policies that clearly disclose certain business information and cardholder rights to potential customers. The specific policy requirements may vary depending on the location where you operate, the card brands you accept, and your business model.
To help ensure that our merchants maintain the required policies, Offshore Company Corp performs periodic reviews of our merchants’ websites. You can avoid being flagged by our risk team by ensuring that the following information is clearly disclosed to your customers.
Any of the following are considered sufficient contact information.
Pricing should be made clear to customers on your site before they complete a payment with you.
A donation page with preset donation amounts, as well as custom donation options, is acceptable for non-profit organisations.
If you only accept payments via a mobile app or mobile website, you’ll need to either meet all e-commerce website requirements within your mobile platform, or provide links to the requirements on your full site.
No matter what your refund policy is – even if it is that you don't offer refunds – it must be present on your website. As a minimum, your refund/cancellation policy should detail:
This type of agreement typically includes sections that address the following.